Refund Policy

1. About our digital products

Funeracard.app provides digital goods: downloadable cards as images (JPEG) or PDF files. Unlike physical items, they are delivered the moment your payment succeeds. Once a card is unlocked or its watermark is removed, the service is considered used.

2. No-refund rule

Because the product is digital, we generally do not refund a completed purchase. You can review the preview before you pay, so by paying you confirm that you are happy with the card and that the final download is non-refundable.

3. When we may issue a refund

We will consider a refund only in these two cases:

• Duplicate payment. You were charged more than once for the same template because of a technical error.
• Delivery failure. Your payment went through, but the design was still not unlocked after 24 hours.

4. What is not covered

We cannot refund for reasons such as:

• Mistakes made while filling the card, including spelling errors.
• Changing your mind after the design has been unlocked.
• Low quality of a photo you supplied.
• Your device not opening or displaying the file properly.

5. How to request help

If you faced a duplicate charge or a delivery failure, email support@funeracard.app within 7 days of the transaction. Please include your payment ID and transaction details so we can check it quickly.